Terms of Service

Last Updated: October 21, 2026

These Terms of Service (“Terms”) apply to your access to and use of the websites (including propmatic.ai), conversational interfaces (including the “Concierge”), chatbots, widgets, interactive landing pages, the PropMatic application and customer portals, connectors to third-party accounts and platforms (including Google Ads, Google Analytics, and Google Search Console), Model Context Protocol (MCP) applications, SMS and text messaging features, telephone and voice features, and other online products, services, and features (collectively, the “Services”) provided by PropMatic, Inc. (“PropMatic,” “we,” “us,” or “our”).

By accessing or using the Services, you agree to be bound by these Terms and all terms incorporated by reference. If you do not agree to these Terms in their entirety, do not use the Services.

If you or your organization are party to a separate written agreement with PropMatic governing the use of the Services (such as a master services agreement, pilot agreement, or statement of work) (a “Services Agreement”), the terms of such Services Agreement will control in the event of any conflict between such Services Agreement and these Terms.

We may make changes to these Terms from time to time. If we make changes, we will provide you with notice of such changes, such as by sending an email, providing a notice through the Services, or updating the date at the top of these Terms. Unless we say otherwise in our notice, the amended Terms will be effective immediately, and your continued use of the Services after we provide such notice will confirm your acceptance of the changes. For changes that materially reduce your rights or materially increase your obligations, we will provide at least 30 days’ advance notice by email or in-Service notice. Material changes will become effective on the stated date. Changes addressing new features, legal requirements, or security may take effect immediately.

If you do not agree to the amended Terms, you must stop using the Services.

If you have any questions about these Terms or the Services, please contact us at legal@propmatic.ai.

1. Privacy

For information about how we collect, use, share, or otherwise process information about you, please see our Privacy Policy at https://propmatic.ai/privacy-policy. Where the Services are made available on behalf of a property owner, manager, or operator (for example, a Concierge, chatbot, or landing page on that operator’s website), that operator’s privacy policy also applies to information collected through those Services. Our collection, use, and disclosure of information obtained through Google APIs (including Google Ads, Google Analytics, and Google Search Console) are governed by the Google user data section of our Privacy Policy and Google’s API Services User Data Policy, including its Limited Use requirements. In the event of any conflict between that section and the license granted in Section 4 (User Content and Materials), the Google user data section of our Privacy Policy controls.

2. Eligibility

You must be at least 18 years of age to use the Services. If you use the Services on behalf of another person or entity (for example, as an employee, agent, or representative of a property management company, multifamily operator, or other organization), (a) all references to “you” throughout these Terms will include that person or entity, (b) you represent that you are authorized to accept these Terms on that person’s or entity’s behalf, and (c) in the event you or the person or entity violates these Terms, the person or entity agrees to be responsible to us.

You may not use the Services if you are located in, or a citizen or resident of, any state, country, territory, or other jurisdiction that is embargoed by the United States or where your use of the Services would be illegal or otherwise violate any applicable law. You represent and warrant that you are not on any U.S. restricted party list, that you are not a citizen or resident of any such jurisdiction, and that you will not use any Services while located in any such jurisdiction. We may implement controls to restrict access to the Services from any such jurisdiction.

3. User Accounts and Account Security

You may need to register for an account or authenticate through a client’s system to access some or all of the Services. If you register for an account, you must provide accurate account information and promptly update this information if it changes. You must maintain the security of your account and promptly notify us if you discover or suspect that someone has accessed your account without your permission. If you permit others to use your account credentials, you are responsible for the activities of such users that occur in connection with your account.

4. User Content and Materials

4.1 User Content

The Services may allow you to submit, create, post, store, and share content, including messages, questions, comments, text, photos, graphics, videos, and other materials in connection with your use of the Services (collectively, “User Content”). Except for the license you grant below, you retain all rights in your User Content, as between you and us.

4.2 Materials

You agree and instruct that we may process non-public data, input, and other materials provided by you (collectively with User Content, “Materials”) in the course of providing and operating the Services. As between you and us, you retain ownership rights in your Materials. You represent and warrant that you have all rights, licenses, and permissions needed to provide Materials to the Services and for us to perform the Services. You are solely responsible for your Materials.

4.3 License to PropMatic

You grant us and our subsidiaries and affiliates a perpetual, irrevocable, nonexclusive, royalty-free, worldwide, fully paid, and sublicensable right and license to process, reproduce, distribute, and otherwise use and display the Materials and perform all acts with respect to the Materials as may be necessary or useful for us to: (a) provide and operate the Services; (b) use, share, and otherwise process the Materials in accordance with our Privacy Policy; (c) maintain, provide, and develop the Services and otherwise develop, innovate, and improve our technologies and offerings; and (d) generate or develop de-identified data from the Materials and any derivatives that do not directly or indirectly identify you or any individual (“De-identified Data”). As between the parties, we solely own all right, title, and interest in and to any De-identified Data and any data, information, and material created by us with such De-identified Data.

Notwithstanding the foregoing, we will not use your Materials, whether identified, de-identified, or aggregated, to train our general-purpose foundation or large language models, or any model that is or will be made available to our other customers as a default capability without isolation from your Materials. Nothing in this paragraph restricts our right to use de-identified, aggregated analytics derived from the Services to monitor, support, secure, and improve our services.

In addition, you acknowledge and agree that we may monitor, collect, use, and store anonymous and aggregate statistics regarding your use of the Services (“Analytic Data”).

4.4 Your Obligations

You may not create, post, store, or share any User Content that violates these Terms or for which you do not have all the rights necessary to grant us the license described above. You represent and warrant that your User Content, and our use of such content as permitted by these Terms, will not violate any rights of or cause injury to any person or entity. Although we have no obligation to screen, edit, or monitor User Content, we may delete or remove User Content at any time and for any reason with or without notice.

5. AI Features and AI Output Terms

The Services include generative artificial intelligence, machine learning, large language model, agentic, and related functionality (“AI Features”) that may generate responses, content, recommendations, analyses, landing pages, and other output based on your Materials and other inputs (“AI Output”). AI Output is generated by the Services; it is not a deliverable, work product, or item created by PropMatic for you. You are solely responsible for any AI Output you elect to use, including evaluating it for accuracy and appropriateness for your use case. Where the Services present AI Output for your review before it is used or published (for example, draft landing pages, advertisements, or marketing copy), your approval, edit, or publication of that AI Output constitutes your election to use it, and approved AI Output will be treated as your Materials for purposes of these Terms.

Conversational features of the Services, including the Concierge, are AI agents and not human representatives. By engaging with these features, you acknowledge that you are interacting with an automated AI system and not a human, even where the feature responds in a conversational or natural-language manner.

Certain AI Features can take actions on your behalf at your direction or with your approval, such as creating or modifying advertising campaigns, budgets, bids, or targeting in connected third-party accounts, publishing or changing websites and landing pages, or generating reports. You are responsible for the instructions you give and the actions you authorize, including any resulting advertising spend or changes to your properties’ online presence, and for reviewing the results. We do not guarantee that any action will be executed without error, within any particular time, or accepted by the relevant Third-Party Platform.

5.1 Non-Deterministic Nature of AI Output

Given the probabilistic nature of machine learning and generative AI, use of AI Features may result in AI Output that is not accurate, reliable, safe, or beneficial. Accordingly, when using any AI Features, you understand and agree:

• AI Output may not always be accurate, complete, or current. You should not rely on AI Output as a substitute for professional advice.
• You are solely responsible for verifying the accuracy, completeness, and suitability of any AI Output before using, sharing, publishing, or relying on it.
• AI Output may vary across users, sessions, and model versions, even for substantially identical inputs.
• AI Features may provide incomplete, incorrect, or offensive AI Output that does not represent our views. If AI Output references any third-party products or services, it does not mean the third party endorses or is affiliated with us.
• We make no representation or warranty, and disclaim any guarantee, regarding (i) search engine rankings, agentic engine optimization results, AI discoverability, or any other placement, indexing, or visibility outcomes; (ii) paid or organic traffic volumes; (iii) lead quantity, lead quality, or conversion rates; (iv) any occupancy, leasing, renewal, revenue, or other business outcomes; or (v) any other marketing, operational, or business result.

5.2 Restrictions on AI Output Use

You may not: (a) use any AI Output or AI Features to generate, distribute, or rely upon content that is false, misleading, or reasonably likely to cause harm; (b) represent any AI Output as having been generated solely by a human; (c) use AI Output or any portion of the AI Features to train or develop other machine learning or artificial intelligence models or services; (d) attempt to reverse engineer or extract any source data, model weights, training information, routines, workflow logic, or other proprietary components from the AI Features; or (e) otherwise use AI Output in a manner that violates any applicable laws or regulations or these Terms.

You agree to comply with all instructions we provide related to any AI Feature.

5.3 Compliance with Laws

You are solely responsible for compliance with all laws, regulations, and industry guidelines applicable to your use of the Services and any AI Output (“Applicable Laws”). You retain final responsibility for the legality, accuracy, and appropriateness of all content and parameters used in connection with the Services, and for review of any AI Output prior to publication or use. We do not warrant that the Services or any AI Output will comply with Applicable Laws.

6. PropMatic Platform; Ownership; Intellectual Property

6.1 PropMatic Platform

You acknowledge and agree that PropMatic’s proprietary platform (the “PropMatic Platform”) includes, without limitation, all software, technology, tools, APIs, workflows, automation systems, artificial intelligence and machine learning models, algorithms, routines, templates, infrastructure, and proprietary system logic underlying or used in connection with the Services, whether pre-existing, created during, or developed after your use of the Services, together with all improvements, modifications, and derivative works of any of the foregoing.

6.2 Ownership

As between you and PropMatic, the Services, the PropMatic Platform, De-identified Data, Analytic Data, and all text, graphics, images, photographs, videos, illustrations, and other content contained in the Services are owned by PropMatic or our licensors and are protected under both United States and foreign laws. Except as explicitly stated in these Terms, all rights in and to the Services are reserved by us or our licensors. Nothing in these Terms transfers, assigns, or conveys to you any ownership interest in the PropMatic Platform or any component thereof.

6.3 No User Ownership of Platform; No Co-Development

Your use of the Services, including any feedback, suggestions, ideas, interactions, usage patterns, or inputs you provide — whether through the Concierge, a chatbot, a landing page, an MCP application, or any other feature — does not create any ownership interest, co-developer relationship, joint venture, partnership, or agency relationship with respect to the PropMatic Platform or any component thereof. Without limiting the foregoing, even if your interactions, feedback, or use of the Services inspire, inform, prompt, or contribute to the creation, improvement, or modification of any Routine, workflow, automation, AI configuration, model, prompt, or other component of the PropMatic Platform, such component remains the sole and exclusive property of PropMatic. You will not be deemed a co-developer, co-creator, or co-owner of any element of the PropMatic Platform by virtue of your use of the Services.

6.4 Limited License

Subject to your compliance with these Terms, you are hereby granted a limited, nonexclusive, nontransferable, non-sublicensable, revocable license to access and use the Services solely (a) for your internal business purposes, if you access the Services as an employee, agent, or representative of a property owner, manager, operator, or other organization; or (b) for your personal use in connection with the property or properties for which access has been authorized, if you access the Services as a prospective or current resident, tenant, or customer of such a property. Any use of the Services other than as specifically authorized in these Terms, without our prior written permission, is strictly prohibited, will terminate this license, and may violate our intellectual property rights.

7. Feedback

You may voluntarily post, submit, or otherwise communicate to us any questions, comments, suggestions, ideas, original or creative materials, or other information about us or the Services (collectively, “Feedback”). You understand that we may use such Feedback for any purpose, commercial or otherwise, without acknowledgment or compensation to you, including, without limitation, to develop, copy, publish, or improve the Feedback in our sole discretion. In addition, you waive any so-called “moral rights” or rights of privacy or publicity in the Feedback. You understand that we may treat Feedback as nonconfidential. Feedback does not create any ownership or co-development interest in the PropMatic Platform or any component thereof.

8. Prohibited Conduct and Content

You will not violate any applicable law, contract, intellectual property right, or other third-party right or commit a tort, and you are solely responsible for your conduct while using the Services. In addition, you will not:

• Engage in any harassing, threatening, intimidating, predatory, or stalking conduct;
• Use or attempt to use another user’s account without authorization from that user and us;
• Impersonate or post on behalf of any person or entity or otherwise misrepresent your affiliation with a person or entity;
• Sell, resell, or commercially use the Services, except as expressly permitted;
• Use the Services to create a competing service (even if you only use that other service internally);
• Copy, reproduce, distribute, publicly perform, or publicly display all or portions of the Services, except as expressly permitted by us or our licensors;
• Modify the Services, remove any proprietary rights notices or markings, or otherwise make any derivative works based upon the Services;
• Use the Services other than for their intended purpose and in any manner that could interfere with, disrupt, negatively affect, or inhibit other users from fully enjoying the Services or that could damage, disable, overburden, or impair the functioning of the Services;
• Reverse engineer any aspect of the Services, including any Routine, workflow, automation logic, AI configuration, or model, or do anything that might discover source code or bypass or circumvent measures employed to prevent or limit access to any part of the Services;
• Attempt to circumvent any content-filtering techniques we employ or attempt to access any feature or area of the Services that you are not authorized to access;
• Use any data mining, robots, or similar data gathering or extraction methods designed to scrape or extract data from the Services;
• Develop or use any applications that interact with the Services without our prior written consent;
• Use the Services to train, fine-tune, or create a data set for training or fine-tuning any artificial intelligence or machine learning tool or service other than the Services;
• Bypass or ignore instructions contained in our robots.txt file;
• Submit Materials that contain content that is unlawful, libelous, defamatory, obscene, harassing, threatening, invasive of privacy or publicity rights, abusive, inflammatory, fraudulent, or that would violate any Applicable Laws;
• Submit Materials that infringe any patent, trademark, trade secret, copyright, or other intellectual or proprietary right of any party;
• Submit Materials containing any private or personal information of a third party without such third party’s consent;
• Submit Materials containing any viruses, corrupted data, or other harmful, disruptive, or destructive files or content; or
• Use the Services for any illegal or unauthorized purpose, or engage in, encourage, or promote any activity that violates these Terms.

Enforcement of this Section 8 is solely at our discretion, and failure to enforce this section in some instances does not constitute a waiver of our right to enforce it in other instances.

9. Trademarks

“PropMatic,” “Concierge,” and our logos, product or service names, slogans, and the look and feel of the Services are our trademarks and may not be copied, imitated, or used, in whole or in part, without our prior written permission. All other trademarks, registered trademarks, product names, and company names or logos mentioned on the Services are the property of their respective owners.

10. Third-Party Content and Platforms

The Services may interoperate with or depend on third-party platforms, services, models, and infrastructure (including without limitation large language model and AI model providers; ad and analytics platforms (including Google Ads, Google Analytics, and Google Search Console); publishing, review, reputation, and social platforms; CRM and business systems; and hosting, cloud, and connectivity providers) (collectively, “Third-Party Platforms”). Third-Party Platforms are subject to their respective terms, not these Terms, and you are solely responsible for complying with such Third-Party Platform terms. We do not control Third-Party Platforms and are not responsible for (a) their availability, performance, accuracy, security, or continuity; (b) changes to their policies, terms, APIs, models, rate limits, features, or pricing; (c) application review decisions, rejections, suspensions, or removals; or (d) deprecations or discontinuations of any Third-Party Platform or feature.

We may provide information about third-party products, services, activities, or events, or we may allow third parties to make their content and information available on or through the Services (collectively, “Third-Party Content”). We provide Third-Party Content as a service to those interested in such content. Your dealings or correspondence with third parties and your use of or interaction with any Third-Party Content are solely between you and the third party. We do not control or endorse, and make no representations or warranties regarding, any Third-Party Content, and your access to and use of such Third-Party Content is at your own risk.

11. Copyright Complaints

In accordance with the Digital Millennium Copyright Act and other applicable law, we have adopted a policy of terminating, in appropriate circumstances, the accounts of users who repeatedly infringe the intellectual property rights of others. If you believe that anything on our Services infringes any copyright that you own or control, you may notify our designated agent as follows:

Please see 17 U.S.C. § 512(c)(3) for the requirements of a proper notification. Please note that if you knowingly misrepresent that any activity or material on our Services is infringing, you may be liable to us for certain costs and damages.

12. Indemnification

To the fullest extent permitted by applicable law, you will indemnify, defend, and hold harmless PropMatic and our subsidiaries and affiliates, and each of our respective officers, directors, agents, partners, and employees (individually and collectively, the “PropMatic Parties”) from and against any losses, liabilities, claims, demands, damages, expenses, or costs (“Claims”) arising out of or related to: (a) your access to or use of the Services, including your use of any AI Output; (b) your User Content, Materials, or Feedback; (c) your violation of these Terms; (d) your violation, misappropriation, or infringement of any rights of another (including intellectual property rights or privacy rights); (e) your use of the Services, AI Output, or any content in violation of Applicable Laws; or (f) your conduct in connection with the Services. You agree to cooperate with the PropMatic Parties in defending such Claims and pay all fees, costs, and expenses associated with defending such Claims (including attorneys’ fees). You also agree that the PropMatic Parties will have control of the defense or settlement, at our sole option, of any third-party Claims. This indemnity is in addition to, and not in lieu of, any other indemnities set forth in a written agreement between you and us or the other PropMatic Parties.

13. Disclaimers

YOUR USE OF THE SERVICES IS AT YOUR SOLE RISK. EXCEPT AS OTHERWISE PROVIDED IN A WRITING BY US, THE SERVICES AND ANY CONTENT THEREIN ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. IN ADDITION, WE DO NOT REPRESENT OR WARRANT THAT THE SERVICES ARE ACCURATE, COMPLETE, RELIABLE, CURRENT, OR ERROR-FREE. WHILE WE ATTEMPT TO MAKE YOUR USE OF THE SERVICES SAFE, WE CANNOT AND DO NOT REPRESENT OR WARRANT THAT THE SERVICES OR SERVERS ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. YOU ASSUME THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE SERVICES.

WITHOUT LIMITING THE FOREGOING, THE SERVICES INCLUDE ARTIFICIAL INTELLIGENCE, MACHINE LEARNING, LARGE LANGUAGE MODEL, GENERATIVE, AND AGENTIC COMPONENTS. AI OUTPUT MAY BE INACCURATE, INCOMPLETE, OUT OF DATE, BIASED, OR OTHERWISE UNRELIABLE, AND MAY VARY ACROSS USERS, SESSIONS, AND MODEL VERSIONS, EVEN FOR SUBSTANTIALLY IDENTICAL INPUTS. WE MAKE NO REPRESENTATION OR WARRANTY REGARDING THE ACCURACY, RELIABILITY, COMPLETENESS, OR APPROPRIATENESS OF ANY AI OUTPUT. AI OUTPUT IS NOT A DELIVERABLE, WORK PRODUCT, OR PROFESSIONAL ADVICE. YOU ARE SOLELY RESPONSIBLE FOR REVIEWING, EVALUATING, AND VERIFYING ANY AI OUTPUT BEFORE RELYING ON, PUBLISHING, OR USING IT.

14. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, PROPMATIC AND THE OTHER PROPMATIC PARTIES WILL NOT BE LIABLE TO YOU UNDER ANY THEORY OF LIABILITY — WHETHER BASED IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, WARRANTY, OR OTHERWISE — FOR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, PUNITIVE, OR SPECIAL DAMAGES OR LOST PROFITS, EVEN IF WE OR THE OTHER PROPMATIC PARTIES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

THE TOTAL LIABILITY OF PROPMATIC AND THE OTHER PROPMATIC PARTIES FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES, REGARDLESS OF THE FORM OF THE ACTION, IS LIMITED TO ONE HUNDRED DOLLARS ($100).

THE LIMITATIONS SET FORTH IN THIS SECTION 14 WILL NOT LIMIT OR EXCLUDE LIABILITY FOR THE GROSS NEGLIGENCE, FRAUD, OR INTENTIONAL MISCONDUCT OF PROPMATIC OR THE OTHER PROPMATIC PARTIES OR FOR ANY OTHER MATTERS IN WHICH LIABILITY CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW. ADDITIONALLY, SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.

15. Releases

15.1 User Content Release

Except where prohibited by applicable law, by submitting User Content to us, you are waiving and agreeing not to assert any copyrights or “moral” rights or claim resulting from our alteration of the User Content. You hereby release and discharge us and our agents, employees, and assigns, and anyone acting under their authorization, from any claims that use of any User Content as authorized herein violates any of your rights, including without limitation any rights of publicity or privacy and intellectual property rights.

15.2 General Release

To the fullest extent permitted by applicable law, you release us and the other PropMatic Parties from responsibility, liability, claims, demands, and/or damages (actual and consequential) of every kind and nature, known and unknown (including, but not limited to, claims of negligence), arising out of or related to disputes between users and the acts or omissions of third parties. If you are a consumer who resides in California, you hereby waive your rights under California Civil Code § 1542, which provides: “A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party.”

16. Transfer and Processing Data

In order for us to provide the Services, you agree that we may process, transfer, and store information about you in the United States and other countries, where you may not have the same rights and protections as you do under local law.

17. Dispute Resolution

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS. This section explains how you and PropMatic will resolve disputes. Except where prohibited by applicable law, it requires you and PropMatic to resolve most disputes through binding individual arbitration instead of in court before a judge or jury. It also includes a waiver of class-action rights and a waiver of the right to a jury trial. These dispute-resolution terms apply to all claims between you and PropMatic, including claims that arose before or after you accepted any prior version of these Terms.

These Terms evince a transaction involving interstate commerce. The Federal Arbitration Act, 9 U.S.C. §§ 1–16 (“FAA”), including Section 2, governs the interpretation, enforcement, and all proceedings under this Dispute Resolution Section. The FAA and applicable arbitration-provider rules shall preempt any state law that conflicts with the FAA to the fullest extent permitted by law.

17.1 Scope of Arbitration

You and PropMatic agree to resolve all claims through binding individual arbitration, except for (1) intellectual property (“IP”) Claims and (2) claims that may be brought in small-claims court. IP Claims are claims relating to patents, copyrights, trademarks, trade secrets, or moral rights, and requests for injunctive or equitable relief for alleged unlawful use or infringement of such rights. Either party may bring an individual claim in small-claims court, so long as it remains in small-claims court, is not removed or appealed to a court of general jurisdiction, and proceeds only on an individual (non-class, non-representative) basis.

17.2 Pre-Arbitration Process

Before you or PropMatic may file an arbitration demand or bring a claim in small-claims court, the claiming party must first send the other party a written Pre-Arbitration Notice (“Notice”). A Notice is “complete” only when it includes all of the following: (1) the claiming party’s full name, mailing address, email address, country of residence, and (if a U.S. resident) state of residence; (2) the name and contact information of the claiming party’s attorney, if represented by counsel; (3) a clear description of the nature and basis of the claim, including the relevant facts giving rise to it; (4) a description of the specific relief sought, including any damages and a detailed calculation of those damages; and (5) a statement personally signed by the claiming party verifying under penalty of perjury that the contents of the Notice are true and accurate.

Your Notice to PropMatic must be sent via email to [legal@propmatic.ai](mailto:legal@propmatic.ai). PropMatic’s Notice to you will be sent to the email address or physical address currently associated with your account.

After the receiving party gets a complete Notice, both parties will work in good faith to resolve the dispute for 60 days from the date the complete Notice is received (“Resolution Period”). If the dispute is not resolved by the end of the Resolution Period, either party may commence arbitration, file in small-claims court, or pursue any other course permitted by these Terms.

17.3 Arbitration

Any arbitration will be administered by National Arbitration and Mediation (“NAM”) under its Comprehensive Dispute Resolution Rules and Procedures (and, if applicable, its Supplemental Rules for Mass Arbitration Filings), as modified by these Terms. NAM rules and forms are available at www.namadr.com. If NAM is unavailable or unwilling to administer the arbitration consistent with these Terms, the arbitration will be administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules, available at www.adr.org.

The payment of arbitration fees will be governed by the applicable arbitration rules and applicable law. You and PropMatic agree that arbitration should be cost effective for all parties.

17.4 Individual Claims

The arbitrator may award relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party’s individual claim. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU AND PROPMATIC AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR OUR INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING.

17.5 Opt Out

You may opt out of the arbitration requirements of this Dispute Resolution Section by sending written notice of your decision to opt out to legal@propmatic.ai within 30 days of first agreeing to these Terms. Such notice must include (1) your name, (2) your contact information (including email address, mailing address, and telephone number), and (3) a statement that you wish to opt out of requirements to arbitrate. If you do not timely send such notice, then you agree to be bound by this Dispute Resolution section’s arbitration requirements. If you opt out, the opt-out applies only to this Dispute Resolution section’s arbitration requirements and does not affect any other provision of these Terms.

17.6 Severability

If any portion of this Section 17 is found to be unenforceable or unlawful for any reason, the unenforceable or unlawful provision will be severed from these Terms, and severance will not affect the remainder of this Dispute Resolution section or the parties’ ability to compel arbitration of remaining claims on an individual basis.

This Dispute Resolution section will survive the termination of these Terms and your relationship with PropMatic.

18. Class Action Waiver and Jury Trial Waiver

You and PropMatic agree that, to the fullest extent permitted by law, (1) each party may bring claims against the other only in their individual capacity — not as a plaintiff, claimant, or class member in any class, collective, consolidated, private attorney general, or representative proceeding, whether in court or in arbitration; (2) neither party may bring a claim on behalf of a class or group, or on behalf of any other person; (3) neither party may participate in any class, collective, consolidated, private attorney general, or representative proceeding brought by a third party — except that you and PropMatic may participate in a class-wide settlement; and (4) both parties waive the right to a jury trial.

This class action waiver is intended to be enforceable to the fullest extent permitted by law. The jury trial waiver remains in effect even if the arbitration provision is found unenforceable.

19. Consent to Receive Calls and Text Messages

By providing your phone number in connection with the Services, you expressly consent to receive calls and text messages from or on behalf of PropMatic at the phone number you have provided, including calls and text messages made using an automatic telephone dialing system, an artificial or prerecorded voice, or AI-generated voice or messaging technology, containing informational, transactional, and promotional messages relating to the Services. Your consent to receive such calls and text messages is not a condition of leasing, renting, purchasing, or obtaining any other product or service from PropMatic or any property owner, manager, or operator using the Services.

Message frequency may vary. Message and data rates may apply. You may opt out of receiving text messages at any time by replying STOP to any text message you receive from us. You may also text HELP for additional information. If you opt out of receiving text messages, you may still receive transactional or account-related messages to the extent permitted by applicable law. Please note that opting out of text messages may limit certain features of the Services.

We are not responsible for any delays or failures in the delivery of any text messages or calls, including delays or failures caused by your wireless carrier or service provider. Carriers are not liable for delayed or undelivered messages. You consent to receive communications from us as set forth in this section.

20. Termination

We may terminate or suspend your access to the Services at any time, without prior notice or liability, for any reason, including if you breach any provision of these Terms. Upon termination, your right to use the Services will immediately cease. All provisions of these Terms that by their nature should survive termination shall survive, including without limitation Sections 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 21, and 22.

21. Governing Law

These Terms will be governed by and construed in accordance with the laws of the State of Texas, without resort to its conflict of law provisions.

22. Miscellaneous

These Terms constitute the entire agreement between you and PropMatic relating to your access to and use of the Services; provided, however, that to the extent you or your organization are party to a Services Agreement, the terms of such Services Agreement shall control in the event of any conflict between such Services Agreement and these Terms. Our failure to exercise or enforce any right or provision of these Terms will not operate as a waiver of such right or provision. The section titles in these Terms are for convenience only and have no legal or contractual effect. These Terms are intended solely for the benefit of the parties and are not intended to confer third-party beneficiary rights upon any other person or entity. You agree that communications and transactions between us may be conducted electronically. These Terms may not be transferred, assigned, or delegated by you, by operation of law or otherwise, without our prior written consent, and any attempted transfer, assignment, or delegation without such consent will be void and without effect. We may freely transfer, assign, or delegate these Terms or the Services, in whole or in part, without your prior written consent.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect, and the invalid or unenforceable provision will be deemed modified so that it is valid and enforceable to the maximum extent permitted by law.